New
Customer Service Excellence Course
The call centre experience in many ways defines what
your organization stands for. It is the main contact centre between you and your clients.
In this new dynamic interactive seminar, Mark Weisleder,
LLB., author of the top selling industry book, "Real Estate Agents Beware",
teaches not only the importance of an excellent call centre experience to the overall
success of an organization, he also provides an easy to use step by step process of how to
deliver it.
Mark, who has lectured for OREA for the past 23 years on
subjects such as Real Property Law, RECO Residential and Commercial Updates, Privacy Law
and Building Loyal Customers, will provide the following:
- An explanation as to why a call centre experience is
important to your overall success
- How major corporations measure the success of the call
centre experience
- How the call centre experience affects your own board
brand image
- How to properly prepare in advance of receiving a call
- Successful techniques in managing the call flow, from the
opening greeting until the end of the call
- The words and phrases that we should avoid and the ones
that we should use during any call
- How to use tone of voice, inflection and speed of talking
to enhance the call experience
- How to deal with difficult callers successfully
- How to answer someone who insists on speaking to your
supervisor
|
2-hour training session open for any
organization |
