Continuing Real Estate Education in Ontario, Canada

• RECO real estate update – residential and commercial
• Privacy Law
• Building Loyal Customers

Course Outline:

The objectives of this course are to provide:

• The recent case law on current issues in residential real estate
• The impact of the new changes introduced by the Real Estate and Business Brokers’ Act

By the end of this session you will:

• understand how to deal with buyers and sellers in a multiple offer situation
• learn the key disclosure issues affecting real estate, including physical defects, psychological defects and title defects
• learn the key lessons about how to handle a deposit
• understand how to deal with any complaint from any consumer or from an investigation by the Real Estate Council of Ontario

Date(s) to be determined with local board office or Ontario Real Estate Association.

Course Outline:

The objectives of this course are to provide:

• The recent case law on current issues in commercial real estate
• The impact of the new changes introduced by the Real Estate and Business Brokers’ Act

By the end of this session you will:

• understand the current issues involving payment of the deposit and entitlements to commission
• learn the key buyer representative duties when acting for tenants, franchisees and buyers
• Be able to recognize your responsibilities when acting for sellers or buyers on the sale of a business
• understand how to deal with any complaint from any consumer or from an investigation by the Real Estate Council of Ontario

Date(s) to be determined with local board office or Ontario Real Estate Association.

Course Outline:

The objectives of this course are to demonstrate:

• The impact of the new Federal Privacy Act on the real estate experience, whether acting for sellers or buyers
• The practices you need in order to comply with the Privacy Act as well as use it to your advantage in marketing your services

By the end of this session you will:

• understand the reason why the legislation was introduced and its applicability to the real estate industry
• know how to market the successful sale of your client’s properties, with the appropriate consents
• learn how Privacy Law relates to your other RECO obligations of full disclosure, especially involving property defects
• understand how to deal with any complaint from any consumer or from an investigation by the Federal Privacy Commissioner

Date(s) to be determined with local board office or Ontario Real Estate Association.

Course Outline:

The objectives of this course are to demonstrate:

• why a superior customer experience is so important in building loyal clients, generating referrals and avoiding any legal or discipline proceedings; and
• how to deliver a superior customer experience, whether acting as a listing or buyer salesperson

By the end of this session you will:

• understand the relationship between a superior customer experience and referrals
• be able to properly survey your clients to increase success
• learn the principles to assist you in delivering a superior customer experience
• know how to enhance your own personal brand image
• be able to deal with difficult customers more effectively
• understand the real benefits of full disclosure
• learn how to avoid any potential legal or discipline proceedings

Date(s) to be determined with local board office or Ontario Real Estate Association.