Continuing Real Estate Education in Ontario, Canada

• Achieving Success Through Attention to Detail
• Privacy Law
• Building Loyal Customers

Course Outline and Objectives:

In this new seminar, Mark Weisleder, LLB., REI, teaches how being careful with the little things will increase your chances of success. The objectives of this course are to understand:

1. How small changes to the fine print of the Ontario standard form Agreement of Purchase and Sale can have major impacts on the rights of buyers and sellers;
2. Why the "little" things, such as client communication and meetings, matter to clients when it comes to generating loyal clients and referrals;
3. How being prepared and careful in everything you do will also assist you in not having to face any unwanted disciplinary or legal proceedings

By the end of this session you will:

• Learn how to effectively deal with any change to the fine print of the Ontario standard form Agreement of Purchase and Sale, or an addition in any schedule that changes the meaning of the fine print
• Understand how to effectively remember names and network when meeting someone for the first time
• Learn what the REBBA 2002 Code of Ethics requires in terms of dealing with other registrants and members of the public, in every activity that you undertake
• Understand how to effectively prepare for and present yourself in meetings with clients, customers, prospects and other registrants
• Understand the do’s and don’ts regarding advertising to the public
• Learn what you need to include on your website to instill client confidence and generate traffic

Date(s) to be determined with local board office or Ontario Real Estate Association.

Course Outline:

The objectives of this course are to demonstrate:

• The impact of the new Federal Privacy Act on the real estate experience, whether acting for sellers or buyers
• The practices you need in order to comply with the Privacy Act as well as use it to your advantage in marketing your services

By the end of this session you will:

• understand the reason why the legislation was introduced and its applicability to the real estate industry
• know how to market the successful sale of your client’s properties, with the appropriate consents
• learn how Privacy Law relates to your other RECO obligations of full disclosure, especially involving property defects
• understand how to deal with any complaint from any consumer or from an investigation by the Federal Privacy Commissioner

Date(s) to be determined with local board office or Ontario Real Estate Association.

Course Outline:

The objectives of this course are to demonstrate:

• why a superior customer experience is so important in building loyal clients, generating referrals and avoiding any legal or discipline proceedings; and
• how to deliver a superior customer experience, whether acting as a listing or buyer salesperson

By the end of this session you will:

• understand the relationship between a superior customer experience and referrals
• be able to properly survey your clients to increase success
• learn the principles to assist you in delivering a superior customer experience
• know how to enhance your own personal brand image
• be able to deal with difficult customers more effectively
• understand the real benefits of full disclosure
• learn how to avoid any potential legal or discipline proceedings

Date(s) to be determined with local board office or Ontario Real Estate Association.